Digital Transformation of Reservation & Customer Management
Integrated web platform, mobile applications, and management dashboard transformed all processes into a fully digital ecosystem, reducing phone-based workload by over 70%.
Read StoryFull architectural reassessment and modernization resulted in enterprise-grade scalability, security, and high availability.
A company managing tax refund operations for tourists, generating commission-based revenue, operated a high-volume platform integrated with major retail chains and multiple accounting systems. Over time, fragmented development by different teams resulted in architectural complexity, reduced stability, and performance issues impacting business continuity.
Ccoft Technology took ownership of the platform and conducted a full architectural reassessment. Integration layers were redesigned in line with modern standards, data flows were centralized, and a single unified framework was created for managing business rules. The entire system was rebuilt to ensure enterprise-grade scalability, security, and high availability.
Following the transformation, the platform achieved full operational stability, performance issues were fully resolved, and transaction-related risks were minimized. As the company did not have an internal software team, ongoing support and maintenance processes were taken over by Ccoft Technology, ensuring long-term operational sustainability.
Integrated web platform, mobile applications, and management dashboard transformed all processes into a fully digital ecosystem, reducing phone-based workload by over 70%.
Read StoryDevOps consulting and cloud migration planning enabled transition to modern infrastructure, significantly reducing operational costs.
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