The registration, sales, contract management, reservation, and marketing processes handled primarily through phone calls were causing operational delays, data loss, excessive workload, and increased costs. Manually tracking customer requests led to inefficiencies and frequent errors.

With the integrated web platform, mobile applications, and management dashboard developed by Ccoft Technology, all processes were transformed into a fully digital ecosystem. Customer registrations were automated, reservations became accessible as a self-service feature, contract management gained end-to-end traceability, and marketing activities began to be managed from a centralized dashboard.

As a result of this transformation, phone-based workload was reduced by over 70%, operational costs decreased significantly, and staff productivity increased by 40%. System errors were minimized, and the customer experience became faster, clearer, and more seamless. Through digitalization, the company began utilizing its workforce more efficiently and adopted a far more scalable operational model.