A platform operating 24/7 across mobile applications, customer service, field operations, and thousands of IoT devices struggled to detect anomalies in real time as user and device traffic grew. Without a centralized monitoring structure, issues were often noticed only after affecting customers, resulting in delayed response times and increased operational costs.

Ccoft Technology implemented a comprehensive open-source observability layer, enabling full end-to-end visibility across the entire ecosystem. Mobile app logs, API traffic, IoT telemetry, field activity data, and customer support information were consolidated into a single platform. Metric-, log-, and event-based alert mechanisms ensured instant detection of anomalies.

The new architecture was built entirely with open-source technologies, eliminating software licensing costs. Thanks to its scalable and flexible structure, incident response times were reduced by 65%, operational disruptions decreased by 40%, and overall system availability improved to 99.9%.

This transformation enabled the platform to be monitored 24/7, generate instant alerts, and resolve field issues within minutes. Customer satisfaction increased significantly, and the operations team shifted to a fully proactive working model.